You captured something very important at the top of the article but did not pursue it. "...applications that are not working for them..." Fabulous point! It's about what works for the users getting their jobs done. Users are the reason IT exists. Users make the money that pays our salaries. When you find users making use of outside applications or bringing their own in from home, this is a signal that IT has an opportunity to change what we are delivering to help the users make more money.
Anyway, that said, the option I think you missed is that many organizations build in house applications or adaptations of customizable applications. If that is the case, IT should update those to include features the users are using in the unofficial applications.
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You are absolutely right - and here's data to prove it
Palo Alto Networks just release an analysis of actual Internet data from 60 large enterprise customers (www.paloaltonetworks.com/press_releases/2008-0916-AUR.html) and found that enterprise customers do exactly as they please. Which is mostly a good thing since it adds to their productivity. We just need to make sure what they do is safe for them and the organization. Which is what Palo Alto Networks does!
Indeed - wayward users are signalling displeasure
You're absolutely right, that's a great point. Users going elsewhere is a good sign that you've missed a key requirement or feature. Part of the solution is to incorporate those into your apps to fix the underlying issue.
But that's more than I could fit in 499 words, so I had to focus on the security side. Perhaps a follow up article?
Thanks for your feedback
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