ITIL....form over function

Really? So everyone is seemingly jumping on-board to enjoy a network management process to track everything? Laughable. Based on most of the IT managers I speak with on a regular basis they don't even know how their network is being used let alone have a process in-place to track processes.

Sure, there are log aggregation tools but what do there really tell you? These devices just reinforce the "fire fighter mentality" and show IT personnel what they must immediately address. There's no forethought that goes into management just solving problems one issue at a time.

Now, this isn't to say that ITIL or a process framework isn't helpful. Personally, I think there are practical aspects to ITIL but most organizations and people aren't that anal-retentive to pick it up. Regardless of network size, if execs and ops management were to simply get onto the same page regarding defining the goals of IT usage and monitoring it therein, all the process-intensive-tracking&documentation wouldn't be so overwrought.

Click to read the article this is in response to.