Expert's answer

This is a question you need to ask the vendor/website that you bought the anti-virus package from. You should have been emailed some type of receipt for the purchase which should give you some of the information you are asking for. If not, if you have at least some type of purchase reference number to help the customer service folks be able to answer your question.

Without knowing the vendor whose product you purchased, I would guess that you inadvertently selected either to be also sent a physical product, purchased either additional support or support for an extended period of time or the "option" of being able to download th product for a period exceeding 30 days or more after the date of the initial purchase.

Anything you buy online, I would suggest either printing out the web pages that you purchased from either to hard copy or to a pdf file. This in combination with whatever receipt you should have received as a part of the purchase will give you most if not all of the information you will need to dispute/challenge the transaction when you are billed an amount other than what you were expecting.

I looked for the product that you purchased. Unfortunately several companies are marking an anti-virus software package using eSafe as a part of the product name.