I sure hope not...how the city of SF could have allowed this scenario to develop is beyond me. His manager and probably even the next fool up the chain should be out looking for other work. It's the manager's job to ensure that industry best practices are followed i.e. proper documentation, change management, cross training, config backup's, etc. It is the manager's job to run bureaucratic interference for technical staff, to ensure they have the support they need and the proper tools at their disposal. Managing a large network is a team effort and should never be a one man show.