Toni Kistner

Managing Editor, Net.Worker

 

tkistner@nww.com (207) 878-8246

Network World 1164 Washington Ave. Portland, ME 04103

Recent articles by Kistner

Shoreline makes VoIP for the home
Dec. 11, 2000
Workaholic executives and call center challenges drive market expansion.

Hand it off
Dec. 07, 2000
Telework outsource companies offer welcome connectivity, support, and consulting services.

Merrill Lynch program gets high marks
Nov. 13, 2000
In 1994, Merrill Lynch saw the future. When the federal clean air legislation mandated that companies reduce the number of cars on the roads during peek commuting hours, the company responded by launching a ...

IT strides seen as double-edged sword
Nov. 13, 2000
While advances in computing and broadband technologies are routinely credited for driving workers off congested highways and into home offices, a recent IT Forecaster report from IDC argues just the opposite: that ...

Spike in distributed work boosts professional suites giant Regus
May. 03, 2005
Big companies pushing distributed work realize that mobile employees need three places to work: a corporate office, a home office and some sort of third place, an alternate office.

Spike in distributed work boosts professional suites giant Regus
May. 02, 2005
Professional suites giant Regus boosted by spike in distributed work

Fighting for fiber
Apr. 26, 2005
Before I report on last week's Digital Cities Expo, a gripe about hotel broadband. Now that Wi-Fi's ubiquitous (heh), everybody thinks they can stick a couple of Wi-Fi access points on the lobby ceiling and charge $10 ...

TheOffice struggles to stay open
Apr. 19, 2005
Remember the Hollywood screenwriter who opened a workspace for Hollywood screenwriters? Aleks Horvat's still around, but the future of his Santa Monica, Calif., business is uncertain.

Cisco aids government in business continuity
Apr. 18, 2005
To help public agencies comply with the federal government's Continuity of Operations mandate, Cisco recently announced its VirtualCOOP Solution and MeetingPlace Crisis Management Application at the Federal Systems Expo ...

Executive suites bounce back
Apr. 12, 2005
When we looked at the executive business suites market more than a year ago - worldwide leaders HQ and Regus were struggling to recover from the downturn, and Preferred Office Club, the little guy in D.C., was hoping to ...

SuiteWorks still on track
Apr. 05, 2005
As promised, I've begun checking the health of companies offering (or planning to offer) third places to work. Here's a quick list: SuiteWorks, TechSpace, Preferred Offices, 116 West Houston, The Office, Open Studio and ...

McKesson teleworks nursing care
Apr. 04, 2005
Despite some early reticence and a few technology hurdles, McKesson's Work@Home program is thriving, and yields the company impressive cost savings.

Future of Work Congress sneak peek
Mar. 29, 2005
This year's Future of Work Congress is fast approaching - held in April in Philadelphia, hosted by the General Services Administration.

From the editor
Mar. 28, 2005
When it comes to home network security, it looks like things will get worse before they get better. But better - if not downright good - is just around the corner.

HomePlug charges up
Mar. 28, 2005
Powerline is poised to deliver both whole home networking and broadband services.

Gate 3 Workclub goes under
Mar. 22, 2005
Eight months after I profiled it for the “When you can't work from home” series, Gate 3 Workclub has shut down, out of money.

Gate 3 Workclub goes under
Mar. 21, 2005
Lessons learned from a failed experiment

Telework Recruiting reflects the changing at-home work market
Mar. 15, 2005
Telework job sites are little windows to the industry. Traditionally, since at-home jobs were so scarce but demand so high, these sites bulked up by collecting long-expired leads, listing the names of companies that ...

Virtual call centers validated
Mar. 08, 2005
Up until recently, when you asked an analyst firm for insight on the virtual call center market, they sent you to the contact center folks, who in turn talked about bricks-and-mortar organizations and overseas ...

BlueRoam offers SOHO VPN service
Mar. 07, 2005
BlueRoam bills the service as being simple enough for non-technical users to set up and maintain, but because it's a managed service, support is built into the monthly cost.

ARO Outsourcing expands at-home jobs beyond the call center, Part 2
Mar. 01, 2005
Last week we highlighted how ARO Outsourcing is helping a Kansas City area health clinic move its back-office tasks (insurance verification, scheduling, etc.) to the virtual model. But lots of other - and seemingly ...

ARO expands at-home jobs beyond call center
Feb. 22, 2005
Firms finally are beginning to accept - even embrace - the idea of sending call center jobs home. But other types of back-office jobs? No way.

IRS gives home-based jobs to disabled
Feb. 21, 2005
IRS breaks barriers to provide home-based jobs for disabled workers

Telework boosted by virtual call centers, Part 2
Feb. 15, 2005
Last week we discussed how transitioning to a home-based call center makes for happier workers, better retention, easy recruitment, higher productivity - and overall better customer care. A long list of benefits, yes. ...

Telework boosted by virtual call centers, Part 1
Feb. 07, 2005
Lots of excitement at this year's Call Center Demo/Western Telework Conference